Trade

NSW Manufacturer, RV Repairer

This category recognises excellence in the delivery of products and services within the NSW Caravan, Camping, Manufactured Housing and Land Lease Living industry.

2025 Awards – Trade – Manufacturer, RV Repairer, Manufactured Home Builder
Select Which Award Category You Would Like to Enter

Question & Answer

1. Tell us about your Business.*
Please include an overview of your location, your key markets, the purpose and scope of your business, and a brief history (e.g. number of years in operation, family-owned, recent or milestones).
1 of 250 max words
Maximum 250 words

2. What makes your business stand out?*
Describe the unique qualities, experiences, or offerings that set your business apart from others. What do your customers value most about your business? Why do they return – or recommend you to others? What aspects of your business are likely to attract new customers in the future?

1 of 250 max words
Maximum 250 words
3. What valuable lessons have you learned over the past 12 months, and what challenges do you anticipate in the year ahead?*
You may respond in bullet points. Consider highlighting key takeaways from recent experiences and any emerging trends or issues you expect will impact your business in the next 12 months.
1 of 250 max words
Maximum 250 words

4. Explain how you innovate your business? *

1 of 250 max words
Maximum 250 words
5. How has your business demonstrated environmental sustainability?  

Please elaborate on: 

  • specific initiatives,
  • measurable impacts, and
  • innovative strategies  
1 of 300 max words
Maximum 300 words

Maximum file size: 134MB

Compliance

7. Provide an overview of your quality assurance process and how you monitor compliance. ie for ADRs, VSB1 etc. *

Please provide your answer in bullet points.

1 of 150 max words
Maximum 150 words
8. What processes do you have to keep your staff appropriately skilled? * 

Please provide your answer in bullet points. 

1 of 150 max words
Maximum 150 words

Customer Service

9. Give an overview of your policies and procedures to ensure great customer service. * 

Be specific in outlining what makes your approach stand out from others. You may wish to include details on ongoing staff training, customer service standards, how employees are empowered to respond to customers, approaches to conflict resolution, and how you accommodate cultural sensitivities. 

1 of 300 max words
Maximum 300 words
10. Describe one customer service initiative you have introduced to your business in the past 12 months. *
1 of 250 max words
Maximum 250 words
11. How does your business manage and respond to customer complaints?*
Describe your approach to complaint resolution, including response times, how complaints are recorded and monitored, and the steps taken to investigate and resolve issues. How do you ensure repeat problems are addressed and prevented in the future?
1 of 250 max words
Maximum 250 words

Achievements

12. Over the past 12 months, what significant business changes or achievements have been made?
What were the results of the changes? E.g. Products, services, business achievements, etc.

1 of 300 max words
Maximum 300 words

13. What valuable lessons have you learned over the past 12 months, and what challenges do you anticipate in the year ahead?*
You may respond in bullet points. Consider highlighting key takeaways from recent experiences and any emerging trends or issues you expect will impact your business in the next 12 months.

1 of 250 max words
Maximum 250 words

About the Business

Social Media

Upload the Top 5 Images of your Business

Maximum file size: 134MB

Maximum file size: 134MB

Maximum file size: 134MB

Maximum file size: 134MB

Maximum file size: 134MB

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